About the role

What you'll do

• Function as the highest escalation point under operations leadership for accommodation-related issues, demonstrating expertise in complex case management and stakeholder consulting.
• Manage executive and non-executive escalation responses, ensuring timely, accurate, and empathetic resolution.
• Handle highly sensitive cases, including HR-for-HR cases, for an assigned region with a high degree of discretion and professionalism.
• Support all new hire nesting activities by managing nesting plans, conducting new hire audits, and providing coaching to ensure a smooth onboarding experience.
• Report regional trends and opportunities by reviewing quality audit results and identifying areas for mentoring, training, and process improvement.
• Manage workflow adjustments, including out-of-office procedures and work assignments, to ensure the region and organization meet customer and employee needs.
• Perform regional data analysis to identify trends in case volume, case types, and approvals, and use insights to recommend and influence training and process decisions.
• Recommend training initiatives, provide training survey feedback, and share best practices and successes with site stakeholders.
• Pursue return-to-work management by collaborating with leave case managers and disability vendors to ensure effective administration of return-to-work programs. Provide consul

What you'll bring

• Prior experience in disability accommodations, ADA compliance, or workplace accessibility
• Experience working with corporate or professional employee populations in a large, fast-paced organization
• Familiarity with internal accommodation case management platforms and related HR systems
• Understanding of medical documentation review, including interpreting physician notes related to functional limitations and work restrictions
• Work Environment This position operates in a 100% remote work environment, supporting a fast-paced, high-volume corporate accommodations function
• You will work primarily with professional employee populations through virtual channels, using case management systems, HR tools, and the MS Office Suite to manage and document cases

Benefits

• The pay range for this position is $28.00 - $28.00/hr
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits are subject to change and may be subject to specific elections, plan, or program terms
• If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Henderson, NV
• Application Deadline This position is anticipated to close on Nov 18, 2026