UX Research Manager
About the role
The Freeman Company is building a consumer-grade digital shopping experience for trade show exhibitors — one that makes it simple and intuitive for them to plan, purchase, and manage what they need for every event. That means raising the bar on the digital experience: reducing friction, surfacing the right products and services at the right time, and giving exhibitors confidence that they have everything they need to show up and succeed. The User Experience Research Manager is critical to that mission.
This role will deliver the customer insights needed to prioritize the most impactful solutions across the exhibitor journey, discovering where exhibitors struggle, validating ideas before they are built, and measuring whether what we ship improves the experience. Because the digital experience exists to help exhibitors succeed at live events, this research must connect what exhibitors do online with what happens on the show floor, before, during, and after each event. The ideal candidate is a hands-on researcher with a proven track record of using qualitative and quantitative methods to shape complex, customer-facing digital products in an enterprise environment.
They should be comfortable operating across research strategy, discovery, usability testing, analytics, and executive communication. This role will partner closely with product, UX design, marketing, and merchandising to improve the end-to-end exhibitor experience. This position will sit within the Commerce product management team within Technology Services.
It is eligible to work a hybrid schedule, generally requiring work in-office 1-2 days per week. The ideal candidate will be based out of the following locations: Chicago, IL Dallas, TX Las Vegas, NV
What you'll do
- & Respons
What you'll bring
- Travel up to 25% What We Offer The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially
- These are a handful of the types of programs and benefits our full-time people may be eligible for
- There may be some variances in specific benefits across regions
- Medical, Dental, Vision Insurance Tuition Reimbursement Paid Parental Leave Life, Accident and Disability Retirement with Company Match Paid Time Off Salary range of $110,000-$135,000 based upon experience Eligible for an annual bonus of up to 5% of the base salary Diversity Commitment At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws
- #LI-Hybrid #TFCBrand
Benefits
- The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially
- These are a handful of the types of programs and benefits our full-time people may be eligible for
- There may be some variances in specific benefits across regions
- Medical, Dental, Vision Insurance Tuition Reimbursement Paid Parental Leave Life, Accident and Disability Retirement with Company Match Paid Time Off Salary range of $110,000-$135,000 based upon experience Eligible for an annual bonus of up to 5% of the base salary Diversity Commitment At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws
- #LI-Hybrid #TFCBrand
About the employer
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
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