About the role

What you'll do

• Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
• Identify and fix hardware, software, power, connectivity, and configuration problems.
• Install, configure, repair, and validate technical equipment in various customer environments.
• Apply remote-support tools to assist in resolving technical issues.
• Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
• Deliver outstanding customer service by maintaining composure during high-impact situations.
• Prioritize field requests and bring up complex issues appropriately.
• Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.
• What We're Looking For 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology.
• Strong competence with gaming cabinets, electronic components, and related hardware.
• Demonstrated skill in methodically identifying and fixing technical problems.
• Experience with computer operating systems, networking fundamentals, and remote-support tools.
• Excellent communication and customer-service skills.
• Ability to work independently and prioritize tasks efficiently.
• Willingness to travel and provide on-site support.
• Familiarity with regulated gaming environments and gaming cabinet architecture is a plus.
• Experience with AI-enabled applications, data analysis tools, and case-management platforms is beneficial.
• Technical certifications or related education in IT, electronics, or engineering technology is preferred.
• This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity.
• All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

What you'll bring

• What We're Looking For 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology.
• Experience with computer operating systems, networking fundamentals, and remote-support tools.
• Ability to work independently and prioritize tasks efficiently.
• Experience with AI-enabled applications, data analysis tools, and case-management platforms is beneficial.
• Technical certifications or related education in IT, electronics, or engineering technology is preferred.
• All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
• Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
• At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.

Benefits

• Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
• Our approach is underpinned by a pay-for-performance belief in rewarding individual impact.
• Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
• Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
• Specific details about compensation and benefits for this position will be discussed during the recruitment process.
• Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games.
• Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe.
• Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.
• Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive).
• Our game and product portfolios collectively entertain millions of players worldwide every day.
• Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content.
• Our people-first mindset prioritises the safety and wellbeing of our people.
• We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.
• Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day.
• We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!
• Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.
• If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.
• At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.
• Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.
• You can read more about our progress here: https://www.aristocrat.com/sustainability/