About the role

What you'll do

• Review incoming software request forms for completeness, accuracy, and required approvals before they enter the delivery queue.
• Validate customer, site, product, and licensing details against contracts, sales orders, and the customer record.
• Return incomplete or inconsistent requests to the submitter with clear corrections needed, and track them to resolution.
• Maintain the request log so status, owner, and turnaround time are visible to the PMO and Sales.
• Confirm that the software versions on each order match the approved release, the customer's current environment, and any compatibility or regulatory requirements.
• Cross-check versions against the release catalog, version control records, and approved deployment baselines before orders are placed.
• Document verified versions so each deployment has a clear, auditable record of what was ordered and installed.
• Audit project records maintained by Project Managers (schedules, achievements, status, risks, budgets, and customer contacts) for accuracy and timeliness.
• Review customer survey submissions after deployments for completeness and validity, and confirm they link to the accurate project and customer.
• Track and maintain the Project Management department's success metrics, such as timely delivery, schedule and budget variance, deployment success rate, customer happiness scores, and request turnaround.
• Support Project Managers with scheduling, meeting notes, action-item tracking, and document control.
• Prepare reports and dashboards on request volume, verification turnaround, audit findings, and survey results.
• What We're Looking For Associate or bachelor's degree in business, information technology, or a related field, or equivalent work experience.
• 2+ years in project coordination, software operations, order management, or a similar role in a software or technology company.
• Working knowledge of software release and versioning concepts (release numbers, patches, compatibility).
• Experience reviewing records or data for accuracy and following up on corrections.
• Strong skills in Excel or Google Sheets and familiarity with project tools such as Jira, Smartsheet, MS Project or similar.
• Experience in a PMO or working with software deployment, implementation, or field services groups.
• Exposure to version control or release management systems.
• Experience with customer survey or feedback platforms.
• Experience in a controlled industry where software versions need to align with approved configurations.
• CAPM or similar project management certification.
• This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity.
• All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

What you'll bring

• What You'll Do Review incoming software request forms for completeness, accuracy, and required approvals before they enter the delivery queue.
• Confirm that the software versions on each order match the approved release, the customer's current environment, and any compatibility or regulatory requirements.
• What We're Looking For Associate or bachelor's degree in business, information technology, or a related field, or equivalent work experience.
• Experience reviewing records or data for accuracy and following up on corrections.
• Experience in a PMO or working with software deployment, implementation, or field services groups.
• Experience with customer survey or feedback platforms.
• Experience in a controlled industry where software versions need to align with approved configurations.
• CAPM or similar project management certification.

Benefits

• Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
• Our approach is underpinned by a pay-for-performance belief in rewarding individual impact.
• Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
• Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
• Specific details about compensation and benefits for this position will be discussed during the recruitment process.
• Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games.
• Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe.
• Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.
• Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive).
• Our game and product portfolios collectively entertain millions of players worldwide every day.
• Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content.
• Our people-first mindset prioritises the safety and wellbeing of our people.
• We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.
• Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day.
• We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!
• Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.
• If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.
• At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.
• Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.
• You can read more about our progress here: https://www.aristocrat.com/sustainability/