IT Support Specialist III
About the role
Job Description Are you a highly skilled and motivated IT professional passionate about delivering exceptional technical support and enhancing user productivity within a critical national security environment? The Information Technology Directorate at the Nevada National Security Sites (NNSS) in North Las Vegas is seeking a high-performing individual to join our dynamic Service Desk team as an IT Support Specialist III. In this critical role, you will leverage your expertise to resolve complex technical challenges, optimize IT operations, and contribute to a seamless technology experience for our vital mission.
Our Service Desk is the heart of IT support at the NNSS, dedicated to providing rapid, effective, and customer-centric solutions to support national security initiatives. We foster a collaborative environment where innovation and problem-solving are celebrated, and continuous learning is encouraged. Join us in our mission to empower our users with reliable and cutting-edge technology that underpins the NNSS's crucial contributions to national security.
Responsiblities Key Responsibilities Advanced Technical Support & Resolution: Serve as a Tier III expert, diagnosing and resolving the most difficult and advanced user-facing hardware, software, and network issues, minimizing downtime and ensuring business continuity for NNSS operations. Manage and prioritize client requests and issues efficiently through our ticketing system, providing timely support via call, chat, and in-person interactions. Conduct in-depth analysis of recurring problems to identify root causes and implement sustainable solutions, proactively preventing future issues within the NNSS infrastructure.
Lead the installation, configuration, and upgrading of diverse hardware, operating systems, and application software, ensuring optimal performance and compatibility across NNSS systems. Oversee equipment relocation and setup, minimizing disruption to user workflow at the North Las Vegas facility. Monitor the operation and performance of critical hardware and software systems, identifying and addressing potential vulnerabilities or inefficienci
What you'll do
- Advanced Technical Support & Resolution: Serve as a Tier III expert, diagnosing and resolving the most difficult and advanced user-facing hardware, software, and network issues, minimizing downtime and ensuring business continuity for NNSS operations
- Manage and prioritize client requests and issues efficiently through our ticketing system, providing timely support via call, chat, and in-person interactions
- Conduct in-depth analysis of recurring problems to identify root causes and implement sustainable solutions, proactively preventing future issues within the NNSS infrastructure
- System Optimization & Deployment: Lead the installation, configuration, and upgrading of diverse hardware, operating systems, and application software, ensuring optimal performance and compatibility across NNSS systems
- Oversee equipment relocation and setup, minimizing disruption to user workflow at the North Las Vegas facility
- Monitor the operation and performance of critical hardware and software systems, identifying and addressing potential vulnerabilities or inefficiencies
What you'll bring
- Associate’s degree or equivalent with at least 3 years of progressive experience
- Technical Acumen: Demonstrated expertise in providing Tier III technical support, taking ownership of complex technical problems and seeing them through to resolution
- Advanced knowledge of established standards, practices, and procedures for hardware, operating systems, and application software
- Proven ability to troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements
- Strong end-to-end troubleshooting skills across systems, networks, and applications
- Experience in developing test plans, overseeing testing, verifying reliability, and managing deployments
What to confirm before applying
- Benefits, perks, and paid time off.
Posted Today