IT Service Delivery Engineer ($65K)
About the role
IT Service Delivery Engineer Location: Onsite-Henderson, NV Shift: 4:00AM - 1:00PM PT Salary: $65K / annually About PSI Join Us at PSI - Where You Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together. What You Can Expect From Us - We know that great work starts with feeling valued.
That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations. About the Role We are seeking an IT Service Delivery Engineer (ITSDE) to ensure the seamless integration and operation of our technological infrastructure.
This role is pivotal in maintaining operational efficiency and productivity within the call center environment. Triaging and resolving Ivanti tickets to ensure timely resolution of technical issues. Provisioning and implementing technology solutions to meet the needs of the call center.
Providing comprehensive technical support to global PSI staff members. Researching, recommending, and obtaining quotes for software and hardware from vendors. Installing proprietary applications and software on end-users' PCs.
Supporting all peripheral devices and audio-visual equipment within the call center. Providing on-premises technical support for the Remote Proctors Call Center. Provisioning and implementing technologies for regional office decommissioning.
Assisting with office relocation efforts, including tech setup and support. Collaborating with Network Engineering for WAN/LAN/Server support. Serving as the Emergency Response Coordinator for the data center and IDF rooms.
Managing hardware and mobile inventory,
What you'll do
- Triaging and resolving Ivanti tickets to ensure timely resolution of technical issues
- Provisioning and implementing technology solutions to meet the needs of the call center
- Providing comprehensive technical support to global PSI staff members
- Researching, recommending, and obtaining quotes for software and hardware from vendors
- Installing proprietary applications and software on end-users' PCs
- Supporting all peripheral devices and audio-visual equipment within the call center
What you'll bring
- Bachelor's degree in Information Technology preferred or equivalent work experience
- Proven experience in IT service delivery, preferably in a call center environment
- Proficiency in ticketing systems for issue resolution
- Strong technical skills in provisioning and implementing technology solutions
- Excellent communication and interpersonal skills for providing tech support
- Experience in installing and configuring software applications on end-user devices
Benefits
- & Culture Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions Generous Time Off: Enhanced paid time off/annual leave policies Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: US: Dental, vision, life, and short-term disability insurance UK: Medical cashback plan including dental, vision, and income protection Flexible Spending Accounts (US) Employee Assistance Program (EAP): Confidential support whenever you need it Work-Life Balance: We understand life happens outside of work, and we fully support flexibility Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired Future Planning: Tools and support to help you grow personally and professionally Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact
- If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws
- For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Posted Today