Airside Experience Specialist
About the role
JOB DESCRIPTION As an Airside Experience Specialist , you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up. You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset .
This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment – and you're excited by the energy of the runway – this is the role for you.
What you'll do
- (Other duties may be assigned) Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met.
- Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc. Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
- Offer safe, convenient, and courteous transportati
What you'll bring
- Minimum Education and/or Experience: High School Diploma or General Education Degree (GED)
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- Ability to pass a color vision test for purposes of inspecting aviation fuel
Benefits
- Medical/prescription drug, dental, and vision Insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Paid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
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